BAD SERVICE

<p>I am writing on behalf of my niece who has app**** for NSFAS funds but when she goes to the office at the University where she is studying she is asked to call NSFAS directly. We have tried without luck to get through using the 08600 number found on the website but its either the line is engaged or rings unanswered or is busy. this is extremely frustrating for a child who is trying like all the other children to know the status of her application.</p> <p>The last communication she got was when she submitted her application . she got an SMS telling her that she should use her ID Number to communicate with them. We have used her ID on the website to check the status of her application and we got the followingresponse : " NO ADMISSION DATA COULD BE FOUND ON THE SYSTEM . PLEASE CONSULT YOUR LOCAL FINANCIAL AID OFFICE "!</p> <p>This is strange because as I say, when she submitted her application, she did receive a response.</p> <p>Can someone please do a follow-up on this. We have resorted to this forum due to frustration. No one wants to be sent from pillar to post instead of being given a response. Also it is frustrating if you cannot get through to the only number that you are supposed to use to get answers !!</p>