Based on recent customer reviews, NSFAS is described by students, parents and accommodation providers as extremely difficult to reach, with emails, call centre queues and social media messages going unanswered for months. Recurring frustrations include applications stuck on verification, rejections over missing documents, locked MyNSFAS accounts, unpaid monthly and accommodation allowances, and unexplained debt statements that block registration. Isolated praise highlights a composed staff member at the EDHE Students Indaba laptop handover, showing individual employees can deliver calm, professional service when internal systems allow it.
TrustIndex
2.1
NPS Score
-40
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About NSFAS
What do customers say about NSFAS?
Based on recent customer reviews, NSFAS is described by students, parents and accommodation providers as extremely difficult to reach, with emails, call centre queues and social media messages going unanswered for months. Recurring frustrations include applications stuck on verification, rejections over missing documents, locked MyNSFAS accounts, unpaid monthly and accommodation allowances, and unexplained debt statements that block registration. Isolated praise highlights a composed staff member at the EDHE Students Indaba laptop handover, showing individual employees can deliver calm, professional service when internal systems allow it.
Is NSFAS trustworthy?
NSFAS has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked NSFAS across 462 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Ikhala college Queenstown campus not submitting my registration data
> I am funded by NSFAS at Ikhala TVET College Queenstown Campus, but my college is not submitting my registration data to NSFAS. Because of that my allowances are blocked. Please help me contact Ikhala Queenstown Campus to submit my data. Student at Queenstown Campus.
1 reviews | Active since Oct 2026
Ikhala college Queenstown campus not submitting my registration data
> I am funded by NSFAS at Ikhala TVET College Queenstown Campus, but my college is not submitting my registration data to NSFAS. Because of that my allowances are blocked. Please help me contact Ikhala Queenstown Campus to submit my data. Student at Queenstown Campus.
1 reviews | Active since Oct 2026
We were attending a learnership from last year July and the learnership was bricklaying learnersh...
We were attending a learnership from last year July and the learnership was bricklaying learnership that was expected to end this year on 28th July since it's one so ever since this year has started we haven't received our stipend yet we have completed our training and we attended everyday so now am asking for your help for us to get our remaining R1200 stipend for 20 learners and expose them because they might not do this to us only but t other learners who needs skills and also need the money to provide for their families this is really said because we can't even apply on another learnership because of this one and mind you it was our first time attending a learnership for us to have a bad experience
1 reviews | Active since Oct 2026
We were attending a learnership from last year July and the learnership was bricklaying learnersh...
We were attending a learnership from last year July and the learnership was bricklaying learnership that was expected to end this year on 28th July since it's one so ever since this year has started we haven't received our stipend yet we have completed our training and we attended everyday so now am asking for your help for us to get our remaining R1200 stipend for 20 learners and expose them because they might not do this to us only but t other learners who needs skills and also need the money to provide for their families this is really said because we can't even apply on another learnership because of this one and mind you it was our first time attending a learnership for us to have a bad experience
1 reviews | Active since Jul 2026
NSFAS outstanding application approval
Good day, My name is Amogelang Lamola ID: *** student number : *** contact no:*** I app**** for NSFAS for the funding of my studies in October 2025, In february i was admitted at CJC College where i am currently studying. My application was rejected due to missing documents, I have amended my application and sent them through still with no luck. I have been calling to follow up and everytime I call i am told that they will escalate my documents and that I should check the portal after couple of days or so, but nothing has changes. I am stressing because I am struggling with transport and accommodation money as I travel from Katlehong to Riverlea on a daily basis. I am writing this review asking for your assistance in this matter.
1 reviews | Active since Jul 2026
NSFAS outstanding application approval
Good day, My name is Amogelang Lamola ID: *** student number : *** contact no:*** I app**** for NSFAS for the funding of my studies in October 2025, In february i was admitted at CJC College where i am currently studying. My application was rejected due to missing documents, I have amended my application and sent them through still with no luck. I have been calling to follow up and everytime I call i am told that they will escalate my documents and that I should check the portal after couple of days or so, but nothing has changes. I am stressing because I am struggling with transport and accommodation money as I travel from Katlehong to Riverlea on a daily basis. I am writing this review asking for your assistance in this matter.
1 reviews | Active since Jun 2026
The downfall of South-Africa youth
I just want to PAY my loan back, but they do not respond to emails or even answer the phone. Do you want me to pay back or not? send me my updated statements as requested. I will be reporting to DHET and all relevant roleplayers.
1 reviews | Active since Jun 2026
The downfall of South-Africa youth
I just want to PAY my loan back, but they do not respond to emails or even answer the phone. Do you want me to pay back or not? send me my updated statements as requested. I will be reporting to DHET and all relevant roleplayers.
1 reviews | Active since Mar 2026
NSFAS has ignored requests for account recovery since 2024.I cannot apply for funding. Poor customer service and funding delays
NSFAS has ignored my requests for account recovery since 2024. I cannot apply for funding. I am extremely frustrated and disappointed with the lack of assistance from National Student Financial Aid Scheme (NSFAS). Since October 2024,after I was ****** and lost my phone, I have been unable to access my MyNSFAS account. Because of this incident, I could not complete the OTP/swipe swap veri,and I also had to change my Google account details. I tried multiple times to recover my accounts but was unsuccessful. Since then, I have done everything possible to resolve this issue: I have called NSFAS multiple times I have sent emails I contacted them on their social media platforms. I even went to National Youth Development Agency (NYDA) offices twice for assistance I was advised to send affidavit and supporting documents to link my old NSFAS account to my new email address, which I did. I also answered all the account retrieval questions requested by NSFAS. However, nothing has been resolved. From 2024 until now in 2026,I have received no meaning assistance or solution. My account is not accessible, and I cannot reapply for funding. This situation is extremely unfair and heartbreaking because I cannot go to school without NSFAS funding. My parents are unemployed, and we cannot afford tertiary education on our own. Because of this unresolved issue, my education has been delayed for years. All I want is for NSFAS to help me recover my account or transfer it to my new email address so I can apply for funding and continue my studies. I am exhausted from trying every channel available and receiving no real help. I am asking NSFAS to please urgently intervene and resolve this matter so that I can finally move forward with my education. The poor customer service is exhausting.
1 reviews | Active since Mar 2026
NSFAS has ignored requests for account recovery since 2024.I cannot apply for funding. Poor customer service and funding delays
NSFAS has ignored my requests for account recovery since 2024. I cannot apply for funding. I am extremely frustrated and disappointed with the lack of assistance from National Student Financial Aid Scheme (NSFAS). Since October 2024,after I was ****** and lost my phone, I have been unable to access my MyNSFAS account. Because of this incident, I could not complete the OTP/swipe swap veri,and I also had to change my Google account details. I tried multiple times to recover my accounts but was unsuccessful. Since then, I have done everything possible to resolve this issue: I have called NSFAS multiple times I have sent emails I contacted them on their social media platforms. I even went to National Youth Development Agency (NYDA) offices twice for assistance I was advised to send affidavit and supporting documents to link my old NSFAS account to my new email address, which I did. I also answered all the account retrieval questions requested by NSFAS. However, nothing has been resolved. From 2024 until now in 2026,I have received no meaning assistance or solution. My account is not accessible, and I cannot reapply for funding. This situation is extremely unfair and heartbreaking because I cannot go to school without NSFAS funding. My parents are unemployed, and we cannot afford tertiary education on our own. Because of this unresolved issue, my education has been delayed for years. All I want is for NSFAS to help me recover my account or transfer it to my new email address so I can apply for funding and continue my studies. I am exhausted from trying every channel available and receiving no real help. I am asking NSFAS to please urgently intervene and resolve this matter so that I can finally move forward with my education. The poor customer service is exhausting.
1 reviews | Active since Mar 2026
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord. She is a very needy student just because her dad is non south African and mother is south Africa she is denied free education/nsfas. But requirements are, a needy student and a south African parents or one parent being a South African we fund you but her status last year moved to provincially funded, this year back to assessing financial abilities she is struggling a lot and she is a bright student. Due to this challenge she is now suffering from stress as she is not eating well as well as girls necessities. Kindly assist please
1 reviews | Active since Mar 2026
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord. She is a very needy student just because her dad is non south African and mother is south Africa she is denied free education/nsfas. But requirements are, a needy student and a south African parents or one parent being a South African we fund you but her status last year moved to provincially funded, this year back to assessing financial abilities she is struggling a lot and she is a bright student. Due to this challenge she is now suffering from stress as she is not eating well as well as girls necessities. Kindly assist please