Poor service and attitude

Our lock-box outside of the property was left open for more than a month after a response call-out while we were away. I phoned to report this and was told that they would get back to me. I have not heard anything since. We also had a faulty sensor that was reported 3 times without a call being logged. They said that they would get back to me. After the 3rd call, more than a week later, a technician showed up within 10 minutes. Their excuse was that they were \too busy". The poor quality of the repair work was reported to them"