Terrible customer service

<p>Today I tried to call the NRCS to obtain information on a LOA.</p> <p>I have made three phone calls and despite their stupid message saying "your call is important to us" I have held on for nearly an hour in total (first call 13min, second call 17 min and third call 25 min and still holding) with nobody answering the call.</p> <p> </p> <p>Your customers are obviously very important to you, NOT!!!</p> <p> </p> <p> </p>