Unsatisfactory Customer Service Experience

Despite my repeated requests over the past two days, I have not received a letter confirming the payment arrangement I have in place. This delay is unacceptable, especially considering that they deduct money for the arrangement.

Furthermore, I find it troubling that their representatives have been unhelpful. They either cut the call abruptly or transfer me to a line that doesn’t connect. As a paying customer, I deserve better treatment and prompt resolution.