Unresolved Matter, Poor Service, and Appalling Unprofessional Conduct.

Dear NRB Risk Solutions,

I am writing to express my utter frustration with the appalling service I have received from your company, which has been both slow and sloppy. My primary concern is the outstanding Paid-Up Letter, which I have been waiting for since the end of November. This letter is crucial for clearing my name with MFC and ICT, but despite the significant amount I have already paid to settle the issue, I continue to receive emails and SMS notifications claiming that I still owe money. This is deeply upsetting and completely unacceptable.

In addition to the delay in issuing the Paid-Up Letter, I had the misfortune of interacting with a consultant who goes by the name Mrs. Frans. I found her conduct unprofessional and disrespectful. When I asked for her first name, she refused to provide it, only referring to herself as "Mrs. Frans." This lack of transparency and unwillingness to engage properly is frustrating, especially considering the gravity of the issue I am dealing with.

Moreover, I was told by Mrs. Frans that she could not confirm when Maritjie Bronkhorst would be back in the office, and I was surprised to find that there was no out-of-office reply on the email to provide that information automatically. This is yet another example of poor communication and a lack of professionalism.

As a customer who has already paid a substantial amount to resolve this matter, I expect better service. The delay in issuing my Paid-Up Letter, the constant reminders about outstanding payments that I’ve already settled, and the unprofessional behavior of your consultant, Mrs. Frans, have left me feeling incredibly dissatisfied and upset.

I trust that you will address these concerns immediately and take the necessary steps to resolve the outstanding matter as soon as possible. I expect a prompt response to this complaint and would appreciate immediate confirmation that my Paid-Up Letter will be issued without any further delays.

Sincerely, Lebohang Radebe *** Account/Reference Number ***