UNPROFESSIONAL AND *********** COMPANY

My brother has a personal loan with Nedbank, however he has been unemployed since October 2019, He received UIF for a while but no longer qualifies. When he lost his job, he arranged to pay R1000 pm as he was receiving UIF. He is no longer receiving any income and resides with my father who is a pensioner. He is also not able to help me pay off my brother's loan. Why do people keep contacting him to make arrangements to pay off his loan, he tells each person who contacts him that he is unemployed, is this not annotated anywhere on your records? He received an email from Sharron Nukani on the 13th of April, once again asking him to make repayment arrangements. He rep**** to the email advising them that he is unemployed. No response was received, but on the 21 April he received an identical email to the one he received on the 13th. Do these people not bother to read the emails that people send to them. I really don't know how companies like this stay in business or make any money.