MR
Monica R
1 reviews | Active since Jan 2016
15 Mar 2021, 08:55
Unfair charges to my account
I have an account that I am paying through NRB. I have been asking for my monthly statement to see how far I am with my account, I thin from last year. I requested again multiple times this year and twice last week, but till this day I have not been responded to.
What happens is the would call and email unnecessarily then add charges to the account, making it not go down. Which I find unfair, why do they call when I am paying my account well? I have asked that they remove the extra charges and share with me an updated statement but nothing has been forthcoming.
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Replies (3)0
Replies (3)
Nrb Risk Solutions's replyOfficial
24 Mar 2021, 15:43Good day,
Thank you for your complaint.
Could you please provide me with your ID number in order to access your account.
Regards
Thabang
Thank you for your complaint.
Could you please provide me with your ID number in order to access your account.
Regards
Thabang
Nrb Risk Solutions's reply24 Mar 2021, 15:43
Official
Good day,
Thank you for your complaint.
Could you please provide me with your ID number in order to access your account.
Regards
Thabang
Thank you for your complaint.
Could you please provide me with your ID number in order to access your account.
Regards
Thabang
MR
Monica R's updateReviewer Update
24 Mar 2021, 15:48ID no shared privately
MR
Monica R's update24 Mar 2021, 15:48
Reviewer Update
ID no shared privately
MR
Monica R's updateReviewer Update
29 Mar 2021, 10:34Following up on my query. I am still getting the unnecessary messages from NRB. I emailed Ragmat Frans on a hundred occasions to help sort this out but she never responds to my emails unless she is sending a settlement offer email.
MR
Monica R's update29 Mar 2021, 10:34
Reviewer Update
Following up on my query. I am still getting the unnecessary messages from NRB. I emailed Ragmat Frans on a hundred occasions to help sort this out but she never responds to my emails unless she is sending a settlement offer email.