Poverty customer service

I have spent R400 in airtime calling/begging and being bounced around different departments and agents just for requesting my paid up letter. Trust me one star is a joke. I only want my paid up letter. Lol every time I call they advise they have sent it and everytime we end the call it's going to be sent.After leaving this review I'm going to NFO.to any one who sees this please do not waste Ur time with this company rather pay the original creditor directly and let them figure out how to handle but please do settle with them.to NRB please learn empathy it's cheap and free