INCOSISTENCE BILLING

I received my statement from NRB and to my dismay I realised that there were charges which didn't make sense. I contacted NRB via e-mail and engaged Geraldine Govender (team leader) whose is unable to respond to questions I had regarding billing on this account. NRB charges you for unanswered calls, they claim to have left a message on work or cell phone (no trace of such) and what made me more furious is the fact that this woman told me that \NRB is allowed to charge the costs"who regulates these collectors?????...This to me is ********* business practice by NRB. <br> <br> Be warned with this company and I honestly don't understand how African Bank has appointed them to do their collection. African Bank is a reputable organisation but for them to be associated with such 'ty****s'"