Harassment and Rude

I was behind on psyments on my Finchoice account. On the 21st July I received an sms from Finchoice with a 40% discounted settlement. I called and spoke to someone in their office, and she gave me a quotation of R599.74 and I made payment on the 22nd of July.

I called again the following day confirming receipt of payment, and I was assured that account was settled and that I would receive a settlement letter.

The first communication I received from NRB was on the 17th of August, almost a month after I settled my account. The email had a statement that didn't even reflect my payment, actually the statement shows that they took on the account on the 12th of August, which was after I settled. Then I received an SMS from NRB on the 20th August to settle my Finchoice account with a 20% discount. I keep receiving calls from NRB and they don't even want to hear my case, they're only interested in getting money out of me.

I don't understand how my account can be handed over after it was settled. Now I'm told to pay legal fees to NRB, what for???? Please fix this!! Stop harassing me!!!!!!