***** under false pretence-misleading information

Hello

I had a persona loan with Nedbank which was taken to the legal department and then referred to NRB debt solutions. I made arrangements to pay the account which I honoured throughout 2017. I called NRB to request for a settlement amount and I was advised that I qualify for a 20% discount and received a settlement letter.

After making the payment to NRB I discovered that they did not allocate the 20%,I then followed the matter up with NRB and requested a refund, they now referred me back to Nedbank to enquire about the refund. Upon my quest Nedbank by the name of Nonhlanhla agreed that the amount I paid was more than the 20% that should have been charged.

To my surprise Nonhlahla got back to me after 7days with a 1 sentence line and said"I spoke to Refiloe at NRB,your account received 10%". She since ignored all efforts I tried to make contact with her to understand the reason my account could have suddenly changed from a 20% to a 10% discount simply because I had to be paid.

To me this is ***** because they are trying to cover up the mess they made and avoiding to pay back my money