Disappointed with Poor Service and Lack of Transparency from NRB Risk Solutions

I am profoundly disappointed with the service I received from NRB Risk Solutions over the past year. Despite diligently paying off my account with no missed premiums, I have encountered numerous issues with transparency and communication, particularly regarding the calculation of interest on my account.

Upon noticing discrepancies in the amount of interest being added to my account, I reached out to NRB Risk Solutions to request a breakdown of how the interest was calculated. Despite multiple attempts and requests, the company failed to provide me with a satisfactory explanation or breakdown of the lump sum of interest added after receiving monthly interest statements.

This lack of transparency is unacceptable and has left me feeling frustrated and misled. As a consumer, I have the right to understand how my payments are being app**** and how interest charges are calculated, especially when I have been faithfully meeting my obligations.

Additionally, the poor level of customer service I experienced throughout this process only compounded my dissatisfaction. Despite expressing my concerns and seeking clarification, I felt as though my inquiries were dismissed or and no proper explanation given by NRB Risk Solutions.

I urge others to exercise caution when dealing with NRB Risk Solutions, as my experience highlights significant deficiencies in their service and communication practices. As a consumer, transparency and clarity are essential when navigating financial matters, and unfortunately, NRB Risk Solutions fell short in delivering on these fundamental expectations.