Debt collectors utilises bully tactics to intimidate and ignore requests for factual feedback

Antagonistic, with the inability to get basic good practice correct in terms of following due diligence. My family and I have now been harassed by this company for the better part of 7 months. They are operating as the enforcers and “debt” collectors for the previously named company Jacklin Enterprises. A company that has defaulted on providing the subscription service and the goods agreed to and whom has no seen it fit take numerous of their previous customers to a debt collector. Neither of these two companies respond to correspondence. Can provide factual proof of any default on my part. Can provide any proof of stock shipped or received. Can provide proof of why the debit order was cancelled (as the instruction was not solicited from my side) NRB will use bully tactics, even harassing my elderly parents. Non-stop message spanning. Will continue to re-assign a case to a new administrator with no hand-over process. Utilises a toxic gate keeper to monitor their email who will purposely evade factual response. This is company has shown a tenacity to remain the bulldog of a poorly managed business (Jacklin). Has shown no professionalism or ownership to communication or ethical fairness. The only recourse at this point is to reach out the Debt Collection Onbudsman for some form of arbitration. Site detail: https://risk.nrb.co.za/ My Jacklin review link here: https://www.hellopeter.com/jacklin-enterprises/reviews/poor-service-harassing-practises-breach-of-companies-act-***