NO TELEPHONE ETIQUETTE, RUDE AND PERSONAL

Someone phoned me regarding my fathers account that has been handed over to nrb debt collectors, I committed myself to paying the account and the consultant promised to send me banking details that was on the 24th of August 2015. Today, Gladys Dirk phones me with an attitude telling me that person was not suppose to make arrangements with me as she is the one dealing with the account, I asked her to send me the banking details she went on threatening me to put summons on the account but my father never received a section 129 for the account, the account was handed over for debt collection because he is in arrears. I then asked her questions she could not answer, told me she is not Presles 'their client' and she does not have time and dropped the phone on my ear. Its really bad how some consultants are rude for sake of getting a PTP they get so personal and have no etiquette. They don't have a way of dealing with people and have no manners whatsoever