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Unathi N

1 reviews | Active since Jul 2023

28 Jul 2023, 08:03

Poor customer service

I ordered multiple products on the NPL website about a month ago. I’ve realised that I don’t need some of the products and wanted to exchange the products for other product. I emailed the NPL customer service and they agreed to send delivery at a set date. The time came for them to send the delivery and nothing happened. I tried reaching out to them through email to follow up and they have not been replying ever since. There has not been any genuine attempt on their side to assist me with the exchange. This is disappointing as you expect good customer service from these companies however once they have your money they don’t care. I have given up on exchanging these products through NPL and will sell them elsewhere however I cannot be quiet on the level of incompetence I have received from NPL. They do have some really good products however their customer service is terrible. Please be warned.

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Replies (1)
NPL Nutritional Performance Labs
NPL Nutritional Performance Labs's reply28 Aug 2023, 10:45
Official
Good Day Unathi,  We extend our sincerest apologies for the inconvenience you encountered while interacting with our customer service. Your feedback holds immense value to us, and we deeply regret that we did not meet your expectations on this occasion. We understand your frustration, and while we tried to handle your request as quickly as possible, please understand that your request to extend the return deadline by 3 weeks, due to your unavailability, contributed to the delay in resolving the matter. We hope that you find satisfaction in the fact that your order was successfully collected and that your refund has been issued. Please be assured that we remain steadfast in our commitment to refining and enhancing our customer service procedures. Your feedback guides us in this endeavour.Your vigilance in bringing this matter to our attention is truly appreciated.