Disgraceful customer service and treatment from NPL Nutritional performance Labs

Good day

I have had the most unpleasant experience dealing with NPL.

I had collected a few discount coupons as I use this product and realized on their online shopping site they allow coupon entries for discount.

I entered these codes and received my discount margin on the products I had ordered. They emailed me thanking me for my order, with attached banking details. I transferred my payment to them immediately, they accepted my payment.

Two days later they contacted me via email telling me that my purchase would not be possible to process, whilst I had already paid them and they had accepted my payment.

They then told me that I was only allowed to use ONE coupon code on their site. Fully understanding, I asked them where on their site does it state this,and if so why did it accept the codes I had entered. They said that they did not know about this problem on their site and that they would get a technician to sort this out, within 30 minutes of me making them aware of the fact that they had a flaw on their online shopping site and you can enter more then one code, they then fixed the problem immediately.

I emailed them and said I understand my purchase was not going to be possible due to the flaw in their system, but how were they planning on compensating me due to this problem.

They blatantly ignored me as well as several of my emails that I had sent after that.

I eventually said that I am going to that this further as the consumer protection act states that! ' Persons are not permitted to make promotional offers with the intention of not fulfilling them ' as the system flaw was their problem and not mine.

All I expected was a thankful message and a compensation of some sort.

After saying that I was going to put this on Hello Peter they finally emailed me back, basically bulling me and threatening me that if I do that they will take legal action against me for untrue stories. I CERTAINLY do not appreciate this.

This story is 100% true and it is perfectly legal to have put my opinion of this on Hello Peter as this this site is used for these specific matters.

I was blown back by the way I was treated as though I was in the wrong and there after threatened that legal action would be taken against me.

This is no way to treat your valued customers. I am extremally dissatisfied and will not use or recommend this product to any of my friends or family again.