1 reviews | Active since Feb 2015
Poor Account managment
On 25 March 2015 I paid my monthly instalment to NPDA, which they were supposed to distribute to my creditors within 5 working days, to my shock I received notifications from my creditors on 20 April 2015 informing me they had not received payment. The NPDA didn't even notify me that they did not pay, when I called in Chantal Manikum confirmed that the funds were indeed there but was not distributed and she had promised to follow up, my DC also phoned the NPDA and she spoke to Clarissa who also promised that a special payment run would be done last night 21 April 2015 and that the creditors would be paid by the end of this week. Upon following up this morning it was discovered that the payment run had still not happened. I find this very distressing and very unsettling. I pay faithfully every month and trust in good faith that the NPDA will distribute and honour the agreement with my creditors, the NPDA made no effort to inform me or to mitigate the issue, they just let the funds lay there, and let the days add up for my outstanding payments. Can someone at the NPDA please urgently assist?
As per the mail issued 29/04/2015 the only payment that distributed later than usual was the payment made in March 2015.
Payment made 9/12/2014 distributed 22/12/2014; made 23/01/2015 distributed 26/01/2015; made 25/02/2015 distributed 27/02/2015; made 25/03/2015 distributed 24/04/2015; made 24/04/2015 distributed 28/04/2015. Upon further investigation it would appear as though there was a discrepancy within the payment engine which would have resulted in your payment made for March not being distributed in line with the current active payment plan created by your dc hence the payment being de allocated. Your payment had to be placed on a special payment run, therefore the delay in distribution. Proof of Payment was provided by the consultant who dealt with your enquiry, as well as a late payment explanatory letter.
Should you have any further enquiries in this regard please feel free to contact us
Regards
NPDA Team
As per the mail issued 29/04/2015 the only payment that distributed later than usual was the payment made in March 2015.
Payment made 9/12/2014 distributed 22/12/2014; made 23/01/2015 distributed 26/01/2015; made 25/02/2015 distributed 27/02/2015; made 25/03/2015 distributed 24/04/2015; made 24/04/2015 distributed 28/04/2015. Upon further investigation it would appear as though there was a discrepancy within the payment engine which would have resulted in your payment made for March not being distributed in line with the current active payment plan created by your dc hence the payment being de allocated. Your payment had to be placed on a special payment run, therefore the delay in distribution. Proof of Payment was provided by the consultant who dealt with your enquiry, as well as a late payment explanatory letter.
Should you have any further enquiries in this regard please feel free to contact us
Regards
NPDA Team