JvdW
Jacques van der Walt
1 reviews | Active since Nov 2012
06 Oct 2015, 17:16
Empty Promisses
I wrote a report Sanlam Personal Loans a month ago regarding feedback and money that was owed to me. Sanlam come back to me and informed me that they will only refund money to NPDA because the money was distributed by them. Even though I explained that this was no longer a matter for NPDA or the DC company, as all my debt has been paid. The Sanlam's Internal Arbitrator agreed that the refund should be made to NPDA.<br> During this whole process I had to do the followup and communication with Sanlam, the debt counsellor at Consumer Credit Care (Veronica Mokhine) was copied in on all communications.<br> <br> I requested from CCC to please request an urgent refund from NPDA, I was informed that NPDA only does refunds once a week. On the 2nd of October 2015 I again contacted CCC and said that I still have not received the refund and that they should please assit urgently. <br> <br> On the 6th I followed up with the debt counsellor again and was informed that she did speak to NPDA and that the refund should have been on the 5th. Two weeks later and I am still waiting... What makes me angry is that I had to do the investigation followup and communication with Sanlam. You have to beg to get your own back.
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NPDA's replyOfficial
09 Oct 2015, 15:31Hello Jpx,
As per the correspondence sent 09/10/2015, the debt review process is managed entirely by the DC firm, from the issuing of the form 17.1,annual reviews, payment arrangements with the relevant credit providers, to the application for a court date. The NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm.
The documentation required by the NPDA to enable them to process the refund request was received on 08/10/2015.
The request was handed through to the Finance division for processing on 08/10/2015.
A refund request usually takes around 7 days to be finalized, however this matter was discussed with the operations manager to prioritize as urgent.
As soon as the funds were refunded, proof will be provided
Regards
The NPDA Team
As per the correspondence sent 09/10/2015, the debt review process is managed entirely by the DC firm, from the issuing of the form 17.1,annual reviews, payment arrangements with the relevant credit providers, to the application for a court date. The NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm.
The documentation required by the NPDA to enable them to process the refund request was received on 08/10/2015.
The request was handed through to the Finance division for processing on 08/10/2015.
A refund request usually takes around 7 days to be finalized, however this matter was discussed with the operations manager to prioritize as urgent.
As soon as the funds were refunded, proof will be provided
Regards
The NPDA Team
Best regards,
NPDA's reply09 Oct 2015, 15:31
Official
Hello Jpx,
As per the correspondence sent 09/10/2015, the debt review process is managed entirely by the DC firm, from the issuing of the form 17.1,annual reviews, payment arrangements with the relevant credit providers, to the application for a court date. The NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm.
The documentation required by the NPDA to enable them to process the refund request was received on 08/10/2015.
The request was handed through to the Finance division for processing on 08/10/2015.
A refund request usually takes around 7 days to be finalized, however this matter was discussed with the operations manager to prioritize as urgent.
As soon as the funds were refunded, proof will be provided
Regards
The NPDA Team
As per the correspondence sent 09/10/2015, the debt review process is managed entirely by the DC firm, from the issuing of the form 17.1,annual reviews, payment arrangements with the relevant credit providers, to the application for a court date. The NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm.
The documentation required by the NPDA to enable them to process the refund request was received on 08/10/2015.
The request was handed through to the Finance division for processing on 08/10/2015.
A refund request usually takes around 7 days to be finalized, however this matter was discussed with the operations manager to prioritize as urgent.
As soon as the funds were refunded, proof will be provided
Regards
The NPDA Team
Best regards,