DM
Daphney M
1 reviews | Active since Sept 2015
03 Feb 2016, 06:52
bad customer service
my name is Daphney Maluleka ..was under debt review with sa debt review what happend was when i started i did mentioned that my african bank account was paid up but unfortunatley during the process of my review african bank was paid every month untill end of october.<br> i then received a call from african bank they then told me that i paid up my account but they are still receiving payments from npda..i then query it with african bank call centre requesting a refund they told me that they cant renf then they said i must call npda which i did i also forwared the email that had all the proof rergading the payments i sent ndpa around the 27/28 of january 2016 untill today im still waiting nothing was done.
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Replies (2)
NPDA's replyOfficial
04 Feb 2016, 08:04Hello dmaluleke,
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
Best regards,
NPDA's reply04 Feb 2016, 08:04
Official
Hello dmaluleke,
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
Best regards,
NPDA's replyOfficial
04 Feb 2016, 08:04Hello dmaluleke,
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
Best regards,
NPDA's reply04 Feb 2016, 08:04
Official
Hello dmaluleke,
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
I would like to advise as follows:
Please take note that the NPDA is solely responsible for the collection and distribution of a debt review applicants monthly contribution amount based on instruction received from the DC firm. Should an account be paid up, the only party authorized to make changes to this payment plan is you DC firm.
Kindly note that discrepancies between the NPDA balance and Credit Provider Balances may be due to the following factors:
o The NPDA relies on your Debt Counselor to capture the balance, based on a certificate of balance from the Credit Provider.
o Costs levied by the Credit Provider such as bank charges, insurance, interest and other charges, are not always known by the NPDA.
The DC firm is responsible for the management of the consumer's debt review application, which includes updating of outstanding balances, liaising with the relevant credit providers etc.
I am not able to trace an enquiry logged on the NPDA's query management system from either yourself or your debt counselor however your statement was e-mailed this morning as requested
Best regards,