Yeast city housing npc poor service while I'm paying you

Door 🚪 can't open properly my told the care take care the flat has bread muld. This morning I call their office of yeast city housing npc a lady by Lungile I explained to her but thing is that she rude she doesn't know what we call a customer service I'm not happy about her they should remove her to that position, I need them to come to my place to fix the things that I'm happy about cause I'm paying them every month