Very disappointing and would like to get help from hello Peter to get my refund

Hello Peter please I need your direct contacts I'd like to talk to you and complain about the poor service I received from one of the long distance travelling buses called Nozulu,I'm from Durban I booked a bus at shoprite for 22:00 at night yesterday,as far as I know when the buses do checkout 30 minutes before departure and if the passenger on the list is not present they call to find out how close or how far you are but in this case I was not called at All,when I called their help desk the help desk assistant said she's not a help desk assistant and she doesn't know why the bus company is using her number for help desk but she has got nothing to do with them,when I got to the bus station it was 8 minutes before the departure time and the office was already closed,the bus was nowhere to be seen,I tried calling the numbers were not going I called several times to no avail,next month I went there the claimed they left at 22:05 of which that time I was there but no one was there,I tried explaining to them that the bus left me and I'm supposed to be at work tomorrow,I'm going to lose my job can't they give me a refund so I can atleast book another one and go even if I get there late but let me know that I'm not far from work,I'm really stressed I'm at the urge of losing my job and I'm still at home when I'm supposed to be at work please assist in anyway you can thank you.