Unfare treatment of customers By Nozulu buses

On the 09th October 2021 of this month we bought a bus ticket from Umtata to JHB at checkers cresta.So the bus was supposed to depart from Umtata at the station at 15h30 to JHB. We waited for the bus for 2 hours but did not come.We ended up hiring a taxi to bring the old man to JHB.Which cost us an extra 550.00.Now since the incident we are struggling to get a refund from the bus company .And thier contact details are not working.So we decided to go to the Checkers store again and cause a scene .There we were given the numbers of a Lady called Peliwe *** and she promised to escalate the matter for refund during this week,When I contacted her today for an update,she was rude and told me to go to the park station.So I'm spending more money trying to get a refund and running from Piller to post because of incompetence and I dnt think this is fare.Just wanted you guys to know how consumers are being treated in the bus industry. I still want my refund.Thats my hard earned money.