Refund of the 2 bus tickets

Good day

I bought a bus ticket from Durban to JHB on 22 July online computicket, the trip was for the 23 July at 8:30 am, when got to Durban station, there was no bus that arrived in time, A person who worked for Nozulu offices only arrived an hour later around 09:40 am drunk,,he then kept us waiting for another 30 min making calls..he later confirmed that there no buses and who were not suppose to buy those tickets online. we then asked for a refund and we told there is no money. I have the proof payment can I just be paid back my R340