I WANT MY REFUND !

on the 24/04/2021 I booked a bus at checkers for my sister from JHB -DBN for the 25th arrival on the 26th which was a friday,it was booked for 21:30. My sister got to the park station at happen to find that there were no buses available and the security advised her that the last bus was at 18:00 PM. Friday afternoon I went to the Nozulu office in DBN spoke to Mthobisi and he had no answers to what was happening hence he called the JHB branch and there was no answer, Mthobisi asked me to send a picture of bus ticket on whatsapp and he will get back to me. A week went by with no communication from them. I than went back to the durban station branch AGAIN I spoke to Mthombisi he called the JHB branch and I spoke to a lady than she advised that since my sister was going back to JHB the following day she can come to the branch for the refund. AND YES my sister did so...They took her banking details and till today there is no refund nor any communication from the bus company....I am highly DISAPPOINTED with the level of service and the unprofessional act from such, I this is no how you run a business , it is how people should be treated ESPECIALLY if you still want to be in business. To be honest I would not recommend this bus to ANYONE.. in fact I would encourage people NOT to book this bus unless you have extra cash to book a second bus to reach your destination because WOW the Nozulu bus will disappear.