Bad service and no value for money

Today was my first experience with Nozulu, I became very worried when at 8h00 I checked at their customer service for 8h30 bus which only departed a little after 11am, that was the worst first impression service I've ever experienced, worst when their counter service cannot offer an apology or even account for more than two and half hour delay. If I was a Minister of transport I would certainly revoke their license. They dont even qualify for a single star, luggage are not weighed and tagged, which is open to theft, how do you prove any loss of luggage for a claim. The long and short is that they have no respect for commuters, they just dont seem to know why they are in the business. My warning to those who want to venture for the first time, it's at your own risk I pity those who paid R300 when I paid R173 on line yesterday no value for money. Nozulu improve or let your business be handled by professionals. Nozulu sucks.