NOVELA BAD SERVICES

I have ordered the foot massager via Facebook. Payment was same day that I had ordered. Weeks passed and reminders to them on Facebook when can I get my massager. Communication by email as well. I have received it, charge it, not working. Again I contacted them by email, they answered same day back, it will be replaced. Week passed, nothing yet. I can't find them on Facebook, I send a message on their Facebook profile, shows not sending. They don't have telephone contact numbers. A family member did also bought for her one, other company, R79, nice working condition. At Novela I pay R699. Money I have borrowed, now I get this service.