Dismal experience

<p>Mr Taylor is a passenger that thinks he is more inportant than a Ford client and his fellow workers. He should wake up and show clients he is not as bad as his attitute this past Monday. My new Ford Ranger's radio just didn't work and I really thought it to be something very small. Explained my problem and he insisted that I need to make a suitable booking for the workshop! I asked when will ne a suitable time? He never bothered to get off his chair and instructed me to go behind the counter to the second door on the left amd talk to the lady in that specific office! Again I had to explain my problem. The one lady said that a service consultant should have a look for me' back to Mr Taylor again whom responded in a irrate manner NO VEhicle must be booked! I left very irrate and mentioned that his attitude is exactly the reason why I bought my Ranger in Robertson even though I reside in Paarl. Lasarus Ford in Malmesbury never blinked an eye!!! They said they will disconnect the battery and back on and the radio should work. Great !!! All i needed was help! They went ons step further!!!!!plugged in the computer, loaded the software and off I went!!!!! That is service with a smile resulting in a very happy Ford owner!!! Novel Ford will never see my face again!!!!! Dismal and if Mr Taylor had a different attitude it could have been mucj different!!! Lazarus Ford you now have me as a client as you made me feel special!!!</p>