No feedback from communication and only interested in taking your money!

This company is trying to take more than what they can cover. They do not have the manpower to handle the number of clients and thus they never get to process anything. Everybody knows that insurance is the best when it comes to sales. These guys can't even handle this department that well. After the sale call they submitted me a policy which had many mistakes and I sent them an email to correct. They were never able to send me the updated policy and when I called to indicate they just told me they had issues with the system and would come back to you, They never came back to me until I called them again. I decided to postpone the start of the policy as I was afraid I would not have the correct cover due to all the mistakes. Then I got debited incorrectly and the drama started. After asking for the amount to be returned they never came back to me. I had to call them again and eventually told them I was not going to take their policy as I feel they have a very messy administration. Just imagine how lousy their claims department must be... At the end of the next month I got debited again and after insisting on my refund they eventually asked me to give them proof that I was insured at the time. So now I need to prove to them that they shouldn't have debited me. The last communication I got was that they were going to inform me how much time the refund would take. As usual no communication back from them and after a painful wait, they have finally refunded partially, not the total amount.