Matter unresolved

I regret the day I received a call form one of the brokers to take this package with novation group / insurance Firstly, I was difficult with them to debit the first instalment when I called them, they told me they were having problem with many clients in getting there premium of which I don’t have to warry but I’m fully covered.

2 I had an accident on the 08/06/2019, since I have been waiting for them to get back to me, they said to me they waiting for the insurer to get back to them... of which they said to me the director is aware of this. I have waited and waited until today

3.I had to pay R3900 for storage of which that was not communicated with me later after few days ,they said I’m only covered for up to R5000 I have to pay the difference of which I did ,but surprisingly my car is still at the same storage it hasn’t been released yet....

the next thing they will not fix or replace is car because where ever it is its accumulating storages costs. where I am right now, I spoke to the same lady of which its Monica today as I post this comment, she hasn’t communicated with me via email as I requested, still says same that they waiting for the director of the company.

it’s been over a month even now waiting for my car to be realised, of which it’s still there still accumulating storage cost. Yohh!….the inconvenience and incompetence on this insurance and also a lack of communication its F*** irritating I need my car as soon as possible of which i need a car to get back to work.

I have called them more than 20 times still today nothing, calling this number it’s just waste *** seems like they don’t exist at all, I don’t know who to speak I have even decided to escalate this matter to my lawyers hope they will find them can i please have my car back

regards

tumelo