COMPLAINT REGARDING NOVA CAPE TOWN CUSTOMER SERVICE AND RELIABILITY

We ordered an advertised item from above company 23 November 2023. At the time 11 units reflected in stock. We made an electronic payment and received a confirmation that the transaction was processed and that we would receive the item 3 to 7 working days. They confirmed the order no #1393. The balance after our payment = 10. We have since send numerous emails requesting a confirmed delivery date or our money back. The only response we received back once "sent a request to our shipping team and am just waiting for their response. I will email you as soon as I receive an update" This was on the 5th of January 2024.

Order #1393. When can I expect delivery. H.P. Seiderer

Their 1st response.......

From: Support Nova-capetown Sent: Tuesday, 28 November 2023 20:52 To: Cora Seiderer Subject: Re: Thank you for reaching back to us. I sincerely apologize for the inconvenience, due to unforeseen events that we recently encountered(factory misprint error and transportation issue), our parcel shipment and delivery got delayed. We do really apologize for this unexpected turn of events but rest assured our team is doing round the clock to fix everything as fast as we can. Once we have the item, we will ship it right away and please expect an update within a couple of days to a week. We promise you that we are doing the best we can and we keep on reaching out to our partners for them to update us ASAP with information from time to time for our customers to feel worry-less.

Appreciate the time and patience. Best, Cindy Customer Service