Nourish Belle - bad service!

I ordered the Nourish Belle device in February 2020 and it was delivered in March just before lockdown. I was very pleased with the device. However when I needed to charge the device I noticed that the charger had a pin missing. This pin is relevant to enable the device to be charged. After numerous emails and Facebook messages to Nourish Belle the problem still remains unresolved. They requested pictures as well as a short video which I provided but still no positive outcome. I am now in possession of a device which I can't use because the charger has a pin missing. I am extremely disappointed.