Norton Antivirus *****s your money

Norton antivirus just debits your account for renewal without first confirming. They do not even check with you if it is ok whether you still have the article you took the antivirus on. I have sent an email to cancel my subscription and requesting a refund I am not getting any response from your office I have left messages on Facebook messenger as they stated I should do on their Facebook page. They just keep telling me they do not get my messages. Is this their way to ***** your money as you cannot contact them via email and there is also not a phone number for them

I seriously hope you get this message as you sure as hell are not getting them on you Norton page