Poor Service and Quality of Care

If you are having a problem, their patient relations office gets you nowhere and they refuse to let you speak to a manager or someone above them. They have let me suffer with pain and unable to eat well for 3 months now. I finally see the surgeon, who never even examined me but documented he did, and he has nothing until February. They kept me for 11 days in October, and 5 or 6 in November. I keep getting told to go to the ER if the pain is bad. Am I supposed to go to the ER every single day? Meanwhile, they are raking in money from every hospitalization, ER visit, or circle of doctors they are making me see. I have several doctors here and my transplant team is here. I have never been given the run around by a department as much as the GI department. To watch a patient cry because they are suffering and a doctor that shows no empathy and just walks out of the room. There are only a few surgeons who do the procedure I need. Rush is reviewing my records and will handle this surgery if the doctor approves.