Worst Service, Northwest Nissan (Roodepoort)

My wife (Ms S Ndudula) purchased a Nissan X-trail 2017 model on the 29th August 2019. The dealership didn't offer any test drive for the vehicle. We later discovered that the vehicle had a knocking sound on the front left wheel. The vehicle later displayed a caution sign on the dashboard. We then requested to take the vehicle back to the dealership for inspection. The vehicle was inspected and we were informed that the shock absorber on the front left wheel is worn out, that the caution sign on the dashboard meant that the electrical handbreak is faulty. Northwest Nissan placed an order for the shock but only one was delivered (the front right shock). The handbreak problem was still not addressed after the vehicle was with the dealership for almost a week. My wife had to travel to Eastern Cape with a faulty vehicle. Northwest Nissan then placed an order for the left shock which took a whole month for it to arrive.

On the 22nd of October 2019, the vehicle went back for the left shock absorber to be fitted. The shock absorber is fitted but the faulty handbreak has not been addressed. Upon collection and after a technician saw that the handbreak is still faulty, my wife was advised that she will have to bring the vehicle back.

I, by far have never seen such unproffesionalism. I don't think any person would appreciate driving his/her newly purchased vehicle on a gravel road with a worn out shock absorber, let alone a vehicle with cautionary sign on the dashboard.