Northwest Nissan & Nissan South Africa Customer Service

I contacted Northwest Nissan on 12 Dec 2019 to make a car service booking. The call was answered and my contact details were taken and I was told that I will be contacted. No attempt was made to contact me.

Further 3 attempts made on 14 Dec 2019 to make a booking and an auto-message stating; "We appreciate your call, we have your details and will call you back shortly. Regards Northwest Nissan" was sent to me via a text message. Following this, no one contacted me.

I contacted them on 17 Dec 2019 once again and my car was finally booked for 19 Dec 2019. Due to a requirement for a battery replacement, my car was towed to Northwest Nissan on the morning of the booking.

My car was NOT attended to until 23 Dec 2019. Their lack of customer service and the courtesy to keep me updated had me frustrated. Contacting Nissan South Africa Customer Service has been futile. Pity this platform requires that I provide a star rating... Northwest Nissan & Nissan South Africa Customer Service deserves a rating below zero.