Worst customer orientated service I've received ever.
On Friday the 17th. I decided to go back to this college(which is lost all interest in by now) to reclaim money that has been laying by them for 7years.
The lady at Belhar campus, such friendly and good services I received from her but apparently I have been misslead by her according to a typical bully of authority with the name of Helena at Protea campus. I could tell she is one with authority cause the others sat quietly while she was going on and on with me when it came to my issue.
Here's what happened.
So cash payments was made in 2010 January for me to complete a course at Northlink Belhar campus. I unfortunately did not complete the course and started working.
7 years later, i receive a letter telling me that Nortlink owes me money that we paid upfront for my studies.
Late October 2017, I drive during my working hours to confirm this information and to my surprise it is as the letter states. I filled the necessary documents and did as the lady said at Belhar Campus. I asked should I not bring a bank statement to confirm my account and apparently it wasnt needed at that time.
I was told the process takes about three weeks and the money will be sent back.
Three weeks later. 15 November 2017. I made a phone call to the apparent head office (cause the landline number doesnt work thats found on Google for Belhar Cumpus) and spoke to a gentleman. After a going a little back and forth about my story he finally gets my documents and could tell me what my address was and also my old student number but then explains to me that I should bring my bank statement as proof of address. Also a proof of payment which I cant get from Belhar campus.
So i did as thus young man told me.
November 17 2017 just after 1:00 pm. I have decided to not go to Mosque because Nortlink closes earlier on a Friday.
I went to Belhar campus and asked the lady for a print out of a proof of payment. With my already printed statement I went to go fetch at the bank. I was on my way to go give in my documents.
The lady at Belhar tells me tp hurry up cause Nortlink closes at 2:10 pm.
I get to Protea campus at 01:45 pm.
That should be working hours for staff right?
No not apparently. A young lady was sleeping on the far right hand side on the desk in the Financial Building at this campus. Oh no wait. Its nit a campus. Its the head office as per Helena. I think i should let my brother know he never stadied at a campus but at a head office.
So as I am explaining my story to this young African girl at the desk (not the one who was sleeping) she gets up not knowing how to handle the situation I think and calls Helena. Before she even see who she is speaking to. Out from her office, already in the foulest mood. Starts saying I need to go back to Belhar campus to go get the documents I filled in. However, remembering the lady at Belhar campus telling me she submitted my documents already and the guy I spoke to the 15 that had the actual documents at this very same place I'm standing at. This Helena lady refused to go check for it and insists I should go get it from Belhar campus. Not giving an opportunity to speak. Thinking Im someone to walk over. Still tells me its this type of thing that destroys her Friday.
My question again, is this working hours for staff?
So im left now to make a few calls on Monday. Not knowing now where my true documents are oh and best of all. Get a proof of payment of 7 YEARS AGO.
How do you like that. To top it off even more. I was told not to be scared of her. Hence this review.
So who ever has the proper authority and can point me in the right direction and not let me drive up and down for money you owe me since 2010. Can you please make contact with me or I'll start taking this to social media and news papers too.
Yours Sincerely Mr. Younis Abrahams