USELESS DEPARTMENT

HI<br> <br> IV BEEN TRYING TO GET MY QUALIFICATION DOCUMENT FROM THE HOSPITALITY DEPT FOR HOW LONG NOW BUT THE HEAD S.STEYN JUST DOESNT CARE TO RESPOND TO ANY EMAILS OR CALLS, THE CUSTOMER CARE DEPARTMENT EVEN DIRECT MY MAIL TO HER. WHY AM I NOT ALLOWED TO GET MY DOCUMENT AND WHY CAN I GET HOLD OF YOU ITS BEEN MANY MONTHS NOW. I HAVE EVEN SEND MY MOM TO COLLECT IT. IM WORKING OVERSEAS AND THEY CANT EVEN SEND ME A SCANNED COPY. I NEED A COPY AND THE ORIGINAL PLEASE ASSIST ME GETTING WHAT IS LEGALLY MINE OR DO YOU WANT ME TO GO TO A HIGHER AUTHORITY