Northfacesouthafrica.com appears to be a total ****

I would give 0 stars to Northfacesouthafrica.com My parcel worth R8000 got lost in Transit and they did not bother to even try and locate it. I was offered a 40% refund(lthouth there website states a 100% refund) and no communication after that. So either I have been ****med on a *****ulent Northfacesouthafrica.com website or this is just how they do business.