SHOCKING SERVICE

After ordering a trimmer that showed "in stock" on 17 March - I had received no further updates - 3 days later I queried the order with Northern Bolt - to be informed by Bradley, that stock was in fact only arriving on Thursday 20 March - & I would receive my order the following week. Next thing I know they have refunded my money & presume cancelled my order ????? in-spite off all the 5 star reviews - I found the total lack of communication from Northern Bolt to be shocking.