Worst service ever

<p>I took my car in for a faulty window the 1st week of April, was told initially that there was nothing wrong with the window...while still in the dealership parking after being told after my car being there for an entire day that there was nothing wrong the window got stuck, would not open or close. The mechanic then agreed to look at the car again & they then informed me that the mechanics were faulty & needed to be replaced. I was told it would take 2 weeks for parts as there were none in South Africa. I never received a single phone call from the dealership informing that they did not receive the parts, I phoned several times spoke to Jamie, Bianca who promised to phone me back with feedback but never received a single call back. I asked to speak to someone senior & was put through to Kevin who promised to give me a call back as there was a problem & no were parts were available from the factory & it would take a little longer, but assured me he would call as soon as parts were received...never heard from Kevin either so I followed up again & was told the parts were here & that I could bring my car in today being Tuesday the 24th of May. I now get told BMW South Africa have not approved the motor plan claim? </p>