The Mini Experience from Northcliff Auto leaves much to be desired

Recently bought a Demo MIni Clubman from this franchise. The Mini Experience is supposed to be special. It was when buying the vehicle. We were treated like royalty, but once the honeymoon is over and you want to get spares from this business you are faced with just the same old poor service you get from many other dealers. I have requested quotes three times for parts. Not even the courtesy to respond to my emails. The Mini Experience is just a sales gimmick. I shall take my business elsewhere.