Pathetic Service
<p>I have recently had the unfortunate case of having to bring my wife’s Mini Cooper S in for repairs to Northcliff Auto.</p> <p> </p> <p>My dealings were largely with Vassie Naidoo, who in my opinion is a true professional. He has been helpful, and a man of his word when it came to following up and providing feedback.</p> <p> </p> <p>My issues with the dealership are as follows:</p> <p>1. Incorrect mileage recorded:</p> <p>- When the vehicle was delivered to the Dealership, the odometer reading was captured incorrectly onto your system.</p> <p>- This led to confusion and delayed the repairs as it was thought that the reading could’ve been tampered with.</p> <p>- I then had to waste my time researching and documenting an email explaining in detail of how the mileage currently displayed on the car was what had been displayed. Being self-employed in a deadline driven industry, I can assure you that every minute I waste, is paid for dearly.</p> <p>- Eventually it was discovered and agreed that whoever captured this information, did it incorrectly. To me it proved to be a lack of focus, attention to detail and overall incompetence.</p> <p> </p> <p>2. Dirty state of vehicle upon collection:</p> <p>- I was called by Vassie this morning to say that the vehicle would be ready for collection at 14:00 today.</p> <p>- As promised, the vehicle was ready and waiting.</p> <p>- Upon inspection, I noticed that the engine bay was dirty, greasy and oily. This, in my opinion, is unacceptable, especially for a BMW dealership. I do not expect to be paying a premium price for such poor workmanship.</p> <p>- The tow hook cover to the front bumper had not been installed.</p> <p>- The greasy and oily smell in the car is also evident and has now gotten onto my hands. The car basically stinks inside.</p> <p> </p> <p>3. Leaking engine</p> <p>- After driving it for a day I discovered that the engine is leaking oil where work took place. Not exactly the kind of workmanship I expect from a BMW dealership.</p>