*********** service department

<p>After I had bought a new F54 Clubman Cooper S with a faulty Head Up Display on 3 May 2017, I had to take my car back (as arranged) only to have the displeasure of having to deal with their service department.</p> <p>Getting my car back 3 weeks later, as there were rattles they had to sort out which is still not fixed, my car was damaged by their service department.</p> <p>There were scratches on my rear bumper, my engine covers were missing, my sump gaurd is missing, my USB connection does not work, the iDrive screen is damaged and an air vent is loose.</p> <p>So far they have replaced my engine covers and tried to polish out the scratches. I have now reached boiling point with Norhcliff Auto. I do not understand how engine covers and a sump-guard are missing if they had to replace a Head Up Display inside my car!! Also I am waiting far too long in having my iDrive screen replaced that the service department had damaged.</p> <p> </p> <p>You are better off at any other BMW or MINI dealership.</p>