EXTREMELY POOR SERVICE

On 19 December 2024, my vehicle was scheduled for service at North Western Ford in Upington and was taken in by my brother. He reported to me that from the time that he booked the vehicle in until the time he received it back, he was treated poorly by the receptionist/booking clerk/service clerk. During the time that the vehicle was booked in, the female clerk asked for the service plan details. He informed her that she should be able to access the information through the VIN number of the vehicle as I informed him. He was abruptly told that it was not her duty and also does not deal with other Ford dealers where the vehicle’s Service Plan was renewed. I had to make the call and obtain the necessary information and forward the entire policy to her before any further assistance were given. During the progress of the service, we were never updated other than to obtain permission to attend to extra work that was not needed as the vehicle is still fairly new (2022 model) including the replacement of a fuse to the value in excess of R400.00. After the completion of the service, we were also never informed or contacted in this regard. In fact, my brother returned later the afternoon and found the vehicle parked outside North Western Ford. When enquired, he was told to wait whilst attending to other customers that arrived after my brother, by the same female clerk/receptionist. These customers also participated in a competition by popping balloons and received a price. This was also never offered to my brother. Only after this, he was attended to and the vehicle was handed to him in a non-friendly but a more hostile attitude. During my personal interaction telephonically with the same lady, I received the same type of attitude. I also informed the lady that she should send the rating to myself as the owner of the vehicle to give them the worse possible rating for the service that we received. This was never done as they obviously wanted that rating hidden.

EXTREMELY POOR SERVICE