Keep paying but no number porting
<p>After various requests, constant invoices from this company, still we could not get our number ported after moving offices. This morning we have again requested number porting URGENTLY as all the calls to our office are being diverted to the attorney's mobile phone since we moved a month ago. On my last call to the office now I get told that the Owner / Manager is in Durban and will only be back on Thursday. The lady who has refused to attend to our request is "off sick" and the male who attended to the switchboard will attempt to get my problem solved. This is what we receive back after not acknowledging receipt of our mail sent today at 09:23 and after having to follow up on North West Telecom's behalf : </p> <p>Hi,</p> <p> </p> <p>Ek het nou met Anne-Marie gepraat, sy se julle moet die mense ****ak wat julle nommer moet port, sodat hulle vir ons n “request” kan stuur sodat die nommer geport kan word van ons kant af.</p> <p> </p> <p>Groete Charnique</p> <p> </p> <p>Kind Regards</p> <p> Anne-Mari van Schalkwyk</p> <p>NW Telecoms Systems T/A Samsung</p> <p> ********** /43</p> <p> ********** </p> <p>So firstly, this company has nobody reading, receiving or replying to mails when this one particular lady called Anne-Mari is absent or unavailable. In the meantime we are paying for calls received to our phones while the delay is on their side and while the number porting is not in process. I have made it quite clear today that we cannot be charged another invoice if the delay of responding and acting is on their side. This is the worst communication and supplier that we have encountered recently. Absolutely horrifying service!!!!!!!! And let's see how many invoices to follow after already BEING **********.</p>