Customer Complain at North Safety Products,Kempton Park

I am completely dissatisfied with the service I got from North Safety Products in Kempton Park. I bought a couple of clothing items that included jersey's, golf shirts , overalls to name a few. The initial agreement was that the complete order would take close to 4 weeks, that I had to explain to my customer. Since then I have been getting my orders bit by bit. Today is exactly more than 10 weeks since I have waiting for some of the remaining trousers. 2 weeks ago they told me on the last minute that the trousers will take another 2 weeks that would be ready by the 6th of June 2018. I called today to follow up , they are saying the order is not ready I should check Friday, the 8th of June 2018.

I cannot be paid by my customer because the order is not complete, bank charges are pilling due insufficient funds and loans that are not paid on time. The mistake this big organisations make is that us small business rely on their efficiency and on time delivery so that we can sustain our businesses. People have to be paid on our side, electricity, offices, etc. But everything is on hold because of payments caused by North Safety.

Not only that, we are loosing trust from our customers that we cant deliver on time hence they don't want to deal with small businesses, not knowing its big organisations compromising us and caring less.

It was my first purchase with North Safety, and it is my last purchase. They have officially lost me as their customer to their competitors Sweet Orr and other safety PPE suppliers.