Fail to honor contract and refuse to take accountability

North motor Group which is at the Mahindra 3 Achter road Sunninghill jhb. They made the mistake, now I must pay, they refuse to take accountability and I received 3 call from Jacqueline trying to send me on a guilt trip for her mistake. They want to take the car back and charge me a cost on that 2, unbelievable!!!! they wont stick to contract agreement as well.

This is how it followed, I bought a vehicle through them, my sales consultant was Raymond, it started off every well. I sat down with Jacqueline that help me with the finance through ABSA bank. it all got approved and legal documents where sent to me and signed electronically. I noticed that on the documents there was a mistake on the vehicle description which I brought to Jacqueline's attention, I asked if this will be a problem, she said no, so she sent the paperwork through to ABSA bank. next day I received a call to say that the paper work and finance has to be redone. I approved them to re do it. I received the new documents with the correct details on and agreed and signed. the deposit was put into there account and I received delivery of the vehicle. I had the vehicle for about 2 weeks, I received a call From Jacqueline stating that ABSA made a mistake with the paper work and they need to change it as there is a short fall amount of R28 000. I asked her who made the mistake and does this affect my instalment at all, she rep**** she did the calculations correctly and ABSA put the wrong details down so the instalment will not change. I said we can change it long as the instalments does not change and it does not affect me in any way.

Few days later I get a call from Jacqueline saying my installment is changing and I have to pay a higher instalment amount. this is not what was written and agreed to on the contract and on what she said, she informed me she did the correct calculation and that the instalment would not change, This amount and instalment was even on the incorrect first contract. the way i see it is if she (Jaqueline) did the correct calculations on the correct amount the instalment would have not change to what we agreed to. I asked how can we sort this out as I accepted the instalment on my affordability. this affects me over a long period of time. She asked if we can refinance again (3rd time now) on the new amount. i disagreed as this is going to affect my credit score and my affordability. she then said i should take a personal loan from ABSA and pay the R28 000 or find the R28 000 cash from some where and pay the outstanding amount. I could not believe this, wow!!

I eventually called the dealer Principal Yvonne, I sent her and email explaining what happened. I then called an hour later to follow up, Yvonne informed me that she does not know about it and she will call me tomorrow to give me feed back. i informed Yvonne that i don't want anyone to get fired or so i am willing to give them back the vehicle and we split ways on good terms long as I get all my money back including bank charges fees for transferring the R80 000 deposit.

That evening I received a call from Jacqueline trying to guilt trip me again and inform me I did this on purpose and i am not a good person as she has to pay the R28000, she started telling me how this is going to affect her and her 3 kids.

Yvonne called me the following morning, she said they will take the car back because the bank agreed to cancel the contract but i need to pay for km used, which i found unfair, she informed me i drove the car for a month so i have to pay for that at AA rates, she said it should be about R4400 or a little more depending on the tariff. i refused to accept this as I am the one being inconvenienced and I did not make the mistake, i have to sit without a car until i find another one, I have to pay transfer costs when I have to transfer for the deposit again and once again I have to get finance which again affects my credit score. i was also told that they need to come out and inspect the vehicle and then they will make me an offer. the way i understand this is that they not planning to give me back my full reimbur*****t if i have to agreed to cancel the contract and they take the car back.

so through all of this i seem to be the only one pay for anything.