North hill guest house Bloemfontein

Bad Experience Ever

Worst experience ever – shocking lack of responsibility and care We booked this property on 17 January 2026 at exactly 21:59 while traveling from Cape Town to Johannesburg with our 6-month-old baby. We immediately informed the property that we would be arriving late. When we tried to contact them, the phone rang, was rejected by a lady, and then the phone was switched off. Messages were ignored. No access PIN was provided for the key lock box. We used the intercom repeatedly—no one responded. We were left stranded for over two hours, exhausted, with an infant, and without enough funds to secure alternative accommodation at that hour. Eventually, we had no option but to sleep in our car outside their gate. This is not just poor service—it is gross negligence and complete disregard for guest safety and dignity, especially for families traveling with small children. Although a refund was later issued, there was no apology, no accountability, and no compensation for the distress and hardship caused. I have photos, call records, and message logs to support every detail of this review. I will be sharing this experience across all relevant consumer and service platforms to ensure other travelers are fully informed before booking. If you value basic communication, safety, and humane treatment, avoid this property.