They have hit a new level of pathetic service

I recieved an email in the week form norman goodfellows apologising for their lack of service and that they had established a dedicated team to expidite client's problems and that a dedicated salesperson would contact us within 24 hours to resolve. I resent my complaint about my order that they messed up and 3 days later STILL no response. Their utter incompetence and disregard for clients has hit a new low.